Why IQBroker password is incorrect?

First of all, the password field is very sensitive to the register and keyboard layout which is required for creating the strong password combinations. So, the first step ever before entering the password – checking whether the keyboard is set to the necessary language, predominantly English, there is no Caps Lock turned on, and Num Lock is activated when entering the numbers from the panel on the right. If none of it helped, then the “Forgot password?” button is really required for use.

How to restore password?

No matter which interface is used for entering the platform, each of the IQ Broker variations has the “Forgot password?” button under the login form. When user has any troubles with entering the account, it is enough to just click on the option to reset the password combination and assign a new one.

After selecting the “Forgot password?” option, another window will appear, requesting to enter the assigned e-mail address or phone number. The second option is available after the completed verification only, with real account activated.

Everything that is left is to check the information for typos and submit the request to the platform. Once the system confirms there is an account registered under the mentioned address or phone number, it will send the further instructions to the linked mail.

Inside the letter, the trader will find an attached button for resetting the password or the 5-digit code for the same purpose. Then, a new window will appear in the browser, activating the request and asking for creation of a new password combination. It is better to save it for the further use, as too many attempts for reset of account data can also provoke activity blocks as a preventive measure.

Why IqBroker email is incorrect?

Another reason for the login troubles can be related to the wrong e-mail address – when person uses more than one sources on a regular basis, it is possible to accidentally use the wrong one. With the password reset, it is allowed to discover whether the address was correct, but this measure is better to be set aside. Instead, if connected, the phone number should be used for login, with later recover of e-mail from the profile menu.

How to restore email?

After successfully logging in while using phone number instead of e-mail, the primary user’s destination is the account settings. There, in the “Personal data” tab, the registered e-mail address is shown – if it is no longer active for some reasons, the owner can reassign it for the currently used one.

Why phone number is incorrect?

The issue can also appear with mobile phone numbers, where there are more opportunities for mistyping. Similar to e-mails, the registered number could become inactive over time, so it is important to update them, too. Another reason for considering it invalid – the incorrect format which, for example, did not include the country code. Rarely, the issue may be with the platform itself, so it does not allow the mobile phone use for logins.

In any of the cases, it is better to give it some time first, not spamming with login requests over and over. If the system refused to accept the phone again, then it is necessary to contact the support team, explaining the issue and adding to the letter the last three digits of the number.

How to restore phone number?

The recovery of mobile number is more complicated than the one for e-mail, so it is performed only with the help of customer support team. First, the user deletes the previous phone number from the account page, then applies the currently used one. Then, the last three digits should be sent to [email protected] from the registered e-mail address. As an alternative, the live chat and phone call options can be used to discuss the changes with the support team.

IqBroker blocked or closed account

For the set of severe reasons, the IQ Broker administration can block the accounts of users who have broken the official Terms of Use conditions. In some of such cases, the trader gets an opportunity to explain the reasons behind it and restore access. But the situations with using, for example, someone else’s identity for trading, receive the account banishment with no right for restore.

Other accounts can be purposefully closed by the owners when they plan to leave the trading for the prolonged periods of time. In such cases, after coming back, the user has to contact the support team so that to approve the data restoration and allow access to the account again. On average, it takes no more than 24 hours to get the data back in the same way as during the last visit.

Contact Support

When facing any of the difficulties with restoring the account access, even after following all the instructions in the “Help” section, there is always available the customer support team. The staff is ready to give answers for any questions, assist with account management or solve the complicated issues related to the platform. To reach out, the icon of live chat can be used, the assigned numbers from the phone icon hint, a regional e-mail address or “About us” section. All of the methods are available at any time, immediately ready to react.