How to contact to IqBroker support?
As every other service, IQ Broker has its team of customer support that is always ready to help the traders. The range of specialization varies from dealing with payment delays to reopening or closing accounts. It is enough to reach the support either through the site or via external means of communication, like e-mail or social networks.
Contact by email
On the page bottom, along with the general disclaimer, the user can see the active e-mail addresses that can be used for reaching out. Depending on the region, the details may change, so it is recommended to check the address carefully right on the page. This method is advised for reaching out when the site services are not available for some reason, or there are some attachments that should be sent without compressions. Do not forget about stating the issue clearly, giving the exact details and sending the proofs along with the text.
Сontact by ticket
Instead of the ticketing system, which is comparatively outdated, there is a live chat feature available on the website. The icon for entering it is placed in the bottom right corner, allowing to go to the one of preferred categories. If the priority goes for requesting support, then the top option is the way, opening the chat window with the available manager. There are also opportunities for livening the talk up with emojis or adding the necessary files of a moderate size through paperclip icon for attachments.
Сontact by phone
For some traders, the contact via phone number is the most convenient in terms of explaining, so the IQ Broker has also prepared the hotline numbers for the customer service. To find out the actual phone number, it is enough to click on the phone icon, which is above the live chat’s one, and look at the pop-up message. It will show several phone numbers available for dialing and discussing the situation. This service is also available round the clock so that the user could contact the management team as soon as possible.
Сontact by online chat
There are two main ways of activating the live chat – either with the help of icon in the bottom corner or via the “About us” page that will trigger the pop-up window. It can be used for contacting the administration directly or leaving the message in the community where the enthusiasts can also come up with helpful answers. The topics are divided between the main investment fields – for crypto, stocks, Forex – and there is also the general chat for all the users on the platform segment. Whenever there is a need to consult about investment strategies or clarify the details, these are the best means of communication.
Сontact by social network
Other than the e-mail, it is possible to contact the staff via the official pages on social networks. It is enough to leave the message in the private chat in Facebook, Instagram or Twitter to get a response concerning the issue. The communities are also helpful for quick informing on more global cases with the platform, their fixes, recent updates and more.